Well why does some come in crystal clear and some come in like crap? Don't bother calling apple support because they are useless. Just talked to the supervisor or whatever they are called and she was lost. I suggest apple hires people who know what they are talking about.
iPhone 4S, iOS 6.1.3
I had the same experience with my iPhone 5 and iPhone 8+. I received the same message with videos embedded on two phones. My old iPhone 5 was connected via wireless and the video is crystal clear. But on my brand new iPhone 8+, the images are unrecognizable.
Apple, this needs to be fixed!
Hi everyone,
4 years and still no answer ? Apple team, what can been do ?
I really don't get how all this is working.
Last odd example I got : background picture - my iMessage account is connected to my iPhone and my iPad. Both are connected to the same wifi network. I receive a video (1min30 long). Quality is poor on the iPhone, but cristal clear on my iPad... Trying to reload higher quality on my iPhone seems impossible... What can I do ?
What do you mean some are clear and some aren't? Are these videos from the same source?
The quality of the video is determined at the time the video is made.
Sending via iMessage has no affect on quality.
With iMessage you can send file attachments like photos, screenshots and videos. When using WiFi videos are compressed to 360 x 480 pixels and cannot exceed 100 MB. If you use the Cellular 3G connection the quality of videos is strongly reduced. A video should not be longer than 90 sec.
Send via whatsapp and it comes through crystal no matter if on 3G or wifi. iMessage is cack.
I think I might have a solution. This was happening to me and I found out there is a difference depending on whether the video is recorded in the camera app or inside Messages using the "Take Photo or Video" option. Videos made in iMessage send at 480 x 360 4:3 ratio while videos recorded with the camera app send at 720p 16:9 aspect ratio.
So make sure your buddy is using the camera app to record the videos first!
Also make sure both sender and receiver are on Wi-Fi, otherwise the video quality is degraded if it goes over cellular.
I can confirm that iMessage degrades some videos. I'm using iOS 9.3 with iPhone 6. When sending video from my mac to iphone via iMessage (basically messaging myself), the video quality is drastically reduced. I got around this by using AirDrop from Mac to Phone.
Sometimes the same quality video goes through imessage with better quality and sometimes with worse. And Apple doesn't feel it needs to explain how this works. Maybe not knowing what quality a message should have is a big deal for Apple.
It is still happening in iOS 10 on iPhone 7. I suspect it's the overall video length. At some point when file size exceeds certain limit, video gets compressed. There seems to be no handle to control this (low quality mode is disabled in imessage settings.
Saving video does not help either.
R.
Video quality through iMessage poor?
